"One thing we’re big on here is data analytics,” said Eric Dill, senior vice president, human resources, at American Arbitration Association (AAA). Just don’t call it “Moneyball” for nonprofits. “We may have great ideas but we need to sell that to a wide group of individuals,” he said. Senior executives and leadership have a global view while finance executives focus on whether it demonstrates actual cost savings. “They can analyze data all they want; it’s the actionable side of it,” Dill said. The New York City-based nonprofit focused on alternative dispute resolution was among a number of organizations that secured a spot in the 2019 Best Nonprofits To Work For in its first year of participation in the 11th annual national study. AAA ranked No. 49 overall and fifth among large organizations (250 employees or more). AAA has added predictive analytics to its recruitment and hiring process, using Berke Assessment, a web-based tool for final candidates to assess their cognitive and personal traits, mapped to the job role. “We don’t rely on it totally… but to identify high-potential employees,” Dill said. “We know who the high performers are, but it’s also a tool to say, maybe you didn’t consider this employee for this role,” he said. All employees receive performance reviews but in some recent cases analytics have enabled AAA to identify current employees for promotional opportunity who might not have otherwise been obvious for consideration. “It gave us different insight,” Dill said. He pointed to one candidate who was recently promoted. Their skills and natural ability correlated well to a promotion but if interviewed, they might come off as quiet or reticent. “Sometimes they don’t interview well but otherwise they’re quite strong,” Dill said. Data analytics help with both recruitment as well as retention, a primary focus for AAA. While AAA participated in the Best Nonprofits survey for the first time, other organizations returned to the list after a few years off, including this year’s topranked nonprofit, NOWCC, Inc. The National Older Worker Career Center (NOWCC) also earned the No. 1 ranking when it last participated, in 2014 and 2015. Someone at another association was reading the April 2014 issue of The NonProfit Times, saw that NOWCC was among the Best Nonprofits and started applying for jobs there, according to German “Cito” Vanegas, president and CEO. “We didn’t have anything that matched her skills set” at the time, Vanegas said, but she ended up joining the Arlington, Va.-based organization by 2016. The 2019 Best Nonprofits to Work For report was dominated by small organizations (15 to 49 employees) and medium nonprofits (50 to 249 employees). Eighteen small organizations made the top 50, including No. 1 overall and five of the top 10. Medium organizations accounted for more than half of the list, at 27, including 11 of the top 20. The top 10 key drivers identified in the survey were:
The No. 1 organization, NOWCC, works to get all employees certified in their position through outside education. There’s a strategic work plan with clear expectations, Vanegas said, with progress for all staff and courses are paid 100 percent by NOWCC.
“Feedback from the survey gives us things to work on. It’s not just to get an award,” Pittman said. “We’re doing it because we believe if we take care of our employees first, it allows us to do our work, and to be a great place to work,” she said.
PHI has always had strong benefits and employees appreciate that, Woodson said, but some tweaks came out of the survey results as they continue to improve communications and make these offerings around professional development.
“As a public health, health-driven organization, we do everything we can to try to help our employees stay healthy and focus on prevention and wellness,” Pittman said.
PHI covers 100 percent of employee premiums for medical and dental insurance but Pittman stressed it goes beyond medical care. That’s why it’s called Wellness360. The organization invested $500 in wellness rooms at each of its four major offices. Employees wanted to have a place to go where they can take a moment for themselves. The room includes a sofa, artwork, yoga mat, refrigerator and fountain. There’s also a stress reducer kit, which includes such things as sketch books or a stress ball that employees can bring back to their desk.
Since sitting is considered the new smoking when it comes to heart disease, workplaces have jumped on the trend of standing desks for employees. AAA piloted a standing desk program almost two years ago before implementing it last year. “It’s gone over well,” Dill said, admitting that he was skeptical at first because of some “low cubicle environments” that might disrupt workplace neighbors. “If anything, it’s helped to create an even greater sense of community,” he said.
“The issue we have is if we can get our hands on one. It’s an item that has to be budgeted,” Dill said.
In addition to physical well-being of employees, Best Nonprofits educate staff to keep financial well-being top of mind. “We believe that having good benefits and a strong salary is important but also supporting people in their financial literacy and well-being,” Pittman said. PHI has implemented a three-part retirement education series around financial wellness and free financial counseling. “People who are near retirement and those not close but curious have taken advantage,” she said. Pittman said the real proof is that PHI provides 10 percent of an employee’s salary toward a 403(b) retirement plan as a standard benefit for all employees, who become eligible after six months with the organization.
There is no vesting requirement nor a requirement for employees to contribute but through education and communications, PHI encourages contributions. That’s paid off as 74 percent of eligible employees make voluntary contributions to their plans, according to Woodson.
Staff members have contributed $17.7 million while PHI has contributed $22.3 million during the past five years. “We see that as a way to get people to take advantage of their generous benefits and leverage for the future,” Pittman said.
PHI sponsored a three-part seminar series last summer, “Transition to Retirement,” and offers access to its 403(b) administrator and account executive at all locations several times a year, and by appointment.
For a nonprofit, finances can fluctuate based on the economy, philanthropy or government contracts, Pittman said, but PHI has established those offerings as a priority. “What we have to do is put that as a baseline. The times would have to get really hard to cut those,” she said. “Employees are our number one asset, we wouldn’t able to do the work we do without incredible staff. We want to make sure we’re taking care of them as best we can,” Pittman said.
Financial education workshops, seminars or classes were a difference-maker among large nonprofits. Every large organization that made the Best Nonprofits list offered such programs compared with only 71 percent of large organizations that did not make the list. Overall, the percentage of nonprofits offering the programs was more even, about 55 percent, and also closer among other size categories.
Human resources was a “major priority” of India Johnson when she became CEO at AAA in 2013, according to Dill. A lot of organizational behaviors and initiatives were modeled around various best places to work studies, he said.
AAA made a big push around its retirement plan starting in 2017. The organization had a voluntary participation rate of less than 50 percent in its retirement plan in 2016. Senior leadership and the board identified that as an area for improvement.
After a concerted effort, AAA was able to boost that to 89 percent. There were periodic reminders to staff and even targeted mailings to individuals’ homes where perhaps a spouse or family member might see it. “Sometimes there’s a lot of noise at work, maybe we’d get their attention outside of work, that’s helpful,” Dill said. The average voluntary contribution by an employee was less than 4 percent but has since increased to 6.5 percent, he said.
The employer match has grown too, increasing just this year. AAA would match at 4 percent if an employee contributed 5 percent; now if an employee contributes 6 percent, it will be matched at 5 percent. AAA also started making discretionary contributions of 3 to 4 percent a few years ago. It’s a commitment by the nonprofit to enhance retirement savings for staff, Dill said. The employer match vests immediately while the discretionary match has a six-year vesting schedule. Combined, the retirement plan has the potential for an employee to attain a 15-percent growth rate.
“We‘ve gotten people to pay attention to what their future is,” he said.
“We want you to have your career here but at some point that career is going to end, and we’d like it to end in a way that allows you a comfortable lifestyle in retirement,” Dill said. “In my experience, people who are focused on retirement planning, tend to be more focused on day-to-day spending as well. They become much more self-aware of financial habits and that’s easier to start at retirement habits,” he said. “There’s also less stress for people then focusing on immediate issues.”
Regardless of size, revenue or mission, several common traits emerge among the 50 organizations in this year’s the Best Nonprofits To Work For. Among the eight categories of questions and statements in the Employee Benchmarks Report, Best Nonprofits scored at least 10 percentage points higher on positive responses in three of them:
- I feel I am valued in this organization;
- Most days, I feel I have made progress at work;
- I have confidence in the leadership of this organization;
- I like the type of work that I do;
- I can trust what this organization tells me;
- I like the people I work with at this organization;
- Quality is a top priority with this organization;
- Overall, I’m satisfied with this organization’s benefits package;
- I understand the long-term strategy of this organization; and,
- My supervisor helps me develop to my fullest potential.
|Rank||ORGANIZATION||City / State||U.S. Employees|
|1||NOWCC, Inc.||Arlington, VA||24|
|2||DoSomething.org||New York, NY||51|
|3||National Institute of Aerospace||Hampton, VA||118|
|4||Association for Vision Rehabilitation and Employment, Inc.||Binghamton, NY||79|
|5||The Center for Trauma & Resilience||Denver, CO||17|
|6||Musicians On Call||Nashville, TN||15|
|7||Wounded Warrior Project||Jacksonville, FL||670|
|8||The Lord's Place, Inc.||West Palm Beach, FL||112|
|9||ZERO - The End of Prostate Cancer||Alexandria, VA||21|
|10||Travis Manion Foundation||Doylestown, PA||48|
|11||Multi-Agency Alliance for Children, Inc.||Atlanta, GA||67|
|12||National Board for Certification in Occupational Therapy||Gaithersburg, MD||42|
|13||Education Commission of the States||Denver, CO||55|
|14||United Way of Southwest Michigan||St. Joseph, MI||20|
|15||Downtown Streets Team||San Jose, CA||58|
|16||Young Community Developers, Inc||San Francisco, CA||69|
|17||The Achievement Network||Boston, MA||205|
|18||CAF America||Alexandria, VA||33|
|19||Legal Aid Society of the District of Columbia||Washington, DC||65|
|20||Century Housing Corporation||Culver City, CA||88|
|21||United States Tennis Association Mid-Atlantic Section||Reston, VA||30|
|22||Signal Centers||Chattanooga, TN||159|
|23||Cure 4 The Kids Foundation||Las Vegas, NV||79|
|24||Alzheimer's Association||Chicago, IL||2092|
|25||CAP Tulsa||Tulsa, OK||647|
|26||Partnership for Public Service||Washington, DC||86|
|27||CAN Community Health, Inc||Sarasota, FL||237|
|28||Nuru International||Irvine, CA||19|
|29||Kinexus Group||Benton Harbor, MI||86|
|30||Promise Resource Network, Inc||Charlotte, NC||23|
|32||DonorsChoose.org||New York, NY||186|
|33||The International Council on Clean Transportation||Washington, DC||39|
|34||The Marfan Foundation||Port Washington, NY||25|
|35||Communities In Schools||Arlington, VA||66|
|36||Career Path Services||Spokane, WA||110|
|37||Space Foundation||Colorado Springs, CO||63|
|38||Directions for Youth & Families, Inc.||Columbus, OH||137|
|39||Maryland Community Connection||Lanham, MD||30|
|40||Better Business Bureau serving the Heart of Texas||Austin, TX||104|
|41||NH Coalition Against Domestic and Sexual Violence||Concord, NH||15|
|43||American Association for Clinical Chemistry||Washington, DC||61|
|44||WVC||Las Vegas, NV||53|
|45||The Toy Association, Inc.||New York, NY||48|
|46||iMentor||New York, NY||157|
|47||Providence House||Cleveland, OH||42|
|48||Public Health Institute||Oakland, CA||613|
|49||American Arbitration Association||New York, NY||541|
|50||Ulman Foundation||Baltimore, MD||25|
- Leadership and Planning, 90 percent to 79 percent;
- Culture and Communications, 89 percent to 78 percent; and,
- Training, Development and Resources, 85 percent to 75 percent.
- “I am willing to give extra effort to help this organization succeed” -- 96 percent;
- “My physical working conditions are good” -- 96 percent;
- “I like the type of work that I do” -- 96 percent;
- “I like the people I work with at this organization” -- 95 percent; and,
- “I understand the importance of my role in this organization” -- 95 percent.
TOP 10 KEY DRIVERS – 2019
- I feel I am valued in this organization.
- Most days, I feel I have made progress at work.
- I have confidence in the leadership of this organization.
- I like the type of work that I do.
- I can trust what this organization tells me.
- I like the people I work with at this organization.
- Quality is a top priority with this organization.
- Overall, I’m satisfied with this organization’s benefits package.
- I understand the long-term strategy of this organization.
- My supervisor helps me develop to my fullest potential.